International support
Top consulting and support
Excellent solutions also require excellent international support. We provide assistance in technical, organisational, information and regulatory matters:
Support via telephone, e-mail or remote access
Technical information
Assistance for operations in the field
Help and contact
Schrack Seconet AG

Eibesbrunnergasse 18
1120 Vienna, Austria
Phone: +43 50 857
office@schrack-seconet.com

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Support for our customers

International support

International support

Support for you and our solutions

 

 

Our long-term partnerships in the areas of Fire Alarm and Health Care are not only the result of excellent solutions, but also of our excellent support, which is an essential part of our value chain. Through close contact with you, our partners, and through the ongoing implementation of system and product tests, the knowledge gained from daily work with Schrack Seconet products flows directly into product development.

Our competent service and ongoing inspections ensure the permanent availability of our systems and uninterrupted operation. We are also on hand with our partners and support technicians in over 70 countries to assist with new or modified standards and guidelines, additional usage requirements or expansion needs.

37
years of experience in international support
14
languages - we can provide
technical support in 14 languages
96
percent of our sales partners rate us as"Excellent"
Quality assurance
Through system and product tests
Rapid troubleshooting
Via field and product support
Innovation drivers
in product development

Life cycle support

We're here whenever you need us

A decision for Schrack Seconet is not only a decision for excellent products and solutions from a technological leader, but also for comprehensive overall support and personal cooperation for decades.

Consultation and concept development
Implementation support
Commissioning support
Customer service
and servicing

Good to know

Frequently asked questions and their answers

What support services do you offer?

Our Technical Support is available during our support hours for any device- or system-specific questions as well as problems with professional operation, troubleshooting or programming. 

How can I contact support?

Support can be contacted by e-mail or telephone or directly via our contact form.

Monday to Thursday 7:30-16:30 CET
Friday 7:30-13:30 CET

Fire alarm systems
Phone +43 50 857-5810
support.fas@schrack-seconet.com

Communication systems
Phone +43 50 857-5830
support.hcs@schrack-seconet.com

Information systems
Phone +43 50 857-5850 
support.ins@schrack-seconet.com

How does remote access by support work?

In direct coordination with our support engineers, we provide you with remote access software that enables us to access your system. Please note that for remote access, it is essential that a person is present in situ.

When is the support available?

Our support team is available at the following times (CET):

  • Monday to Thursday from 07:30 to 16:30
  • Friday from 07:30 to 13:30

We are closed on Saturdays, Sundays and public holidays.

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