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Ja, unsere Applikation Visocall Mobile fördert durch die ortsunabhängige Kommunikation die Abstimmung in Abteilungen und verbessert dadurch den Alltag für alle im Pflegeprozess beteiligten. Im Fall eines Patientenruf erhalten Pflegekräfte Push-Nachrichten und können auch "von unterwegs" eine Sprechverbindung zum Patientenbett oder Dienstraum herstellen.

Visocall Mobile makes life easier for everyone involved in the care process. It promotes coordination between care staff and optimises processes, which also reduces stress and has a positive effect on the well-being of those being cared for. We would be happy to explain the additional benefits for your facility in a personal consultation.

Visocall Mobile displays calls in real time via push notifications and in the call overview. If a call is answered and successfully processed, this is visible in all components of the Visocall IP system, such as the staff terminal, control panel and also in the Visocall Mobile application.

Generally, the number of users is unlimited. A Visocall Mobile licence covers 5 users, and the number of licence packages can be increased at any time.

We would be happy to provide you with a suitable offer based on your requirements and the technical equipment of your facility. Please send us your inquiry using the contact form.

Yes, Visocall Mobile is designed as an on-premise solution. This means that all data is stored exclusively locally in the healthcare facility to ensure maximum data protection.

To use Visocall Mobile, your call system must be equipped with an IP backbone. This is the case if the Visocall IP communication system is installed in your facility. If this is not the case, we will be happy to advise you on modernising your call system. In addition, comprehensive WLAN coverage is required in the area of operation.

This depends on the size of your facility, so a general answer is not possible. The main effort lies in the installation and subsequent configuration of the sensors. Once this is completed, Carechamp is ready for use.

Yes. Our training courses are currently reserved exclusively for our partners and can only be booked by them. 

Our training courses are aimed exclusively at specialist fitters, electricians, planners and sales partners and are tailored to their respective needs and applications. We do not offer pure user training courses, but the implementation of these is part of our training content. The actual instruction for users in situ is carried out directly by our internationally certified installers, electricians, planners and sales partners on completion of the project. For detailed information on our training offer, we recommend that you contact your personal contact.

Depending on the location, our training courses are held in the local language and in English. 

You can find an overview of our current training courses, their content and available dates from your personal contact at Schrack Seconet or the branch manager responsible for you. These can also be used to register for desired training courses and to coordinate any specific training requirements. You can find an overview of our contact persons on our contact page.

Furthermore, you can find an overview of our training courses on our Service Portal. 

Our training courses take place – depending on the area or training content – in Europe and Asia at different locations and in different languages. We have a total of 14 training locations worldwide in the following countries:

No. Our training courses take place at various locations in Europe and Asia. We have a total of 14 training locations worldwide. In addition to that, we offer online trainings in various formats and languages as well.

If you want to attend a training course in Vienna, this is possible. For more information, please contact your personal contact person or your responsible branch manager for this. 

Of course. Our training courses not only provide general knowledge about fire safety, but also specific knowledge about our solutions and products in the field of fire alarms, which will enable you to successfully enter the market. In addition, you will receive a manufacturer's certificate, which may be a prerequisite for participating in tenders and/or placing orders. 

For detailed information on our training offer, we recommend that you contact your personal contact.

Yes. The RTLS solution offered ensures that both the "right to be forgotten", i.e. the permanent deletion of all personal data, and the "right to data transferability", i.e. the transmission of a complete list of all stored personal data, are respected.

DIN VDE 0834 is the leading standard for the planning and execution of call systems. This external certification for the Visocall IP all-in-one communication system confirms that our solution meets the highest requirements in terms of security and reliability.

We offer a wide range of loudspeakers to suit every application — whether for ceilings, walls, columns, or special environments. Our portfolio includes both standard models and EN 54-24 certified loudspeakers. Many models are also available with additional features and certifications.

No matter your requirements, we’ll help you find the right loudspeaker. Our contact persons are happy to assist you in selecting the best solution for your project.

Electro-Acoustic Systems are generally low-maintenance. However, depending on the environmental conditions, it’s advisable to periodically check the air circulation and, if applicable, clean or replace dust filter mats to ensure proper cooling of the units.

In addition, local regulations — such as those outlined in Austrian standards and guidelines (e.g., OVE standards) — may require regular inspections. These include verifying the current use of the rooms to be evacuated and ensuring that loudspeaker placement still guarantees the required volume and minimum speech intelligibility (STI > 0.5).

Battery replacement for the emergency power supply is typically required every four years, but this may vary based on national or regional regulations.

For detailed maintenance planning, we recommend coordinating with your project manager or local service partner.

Yes, our Electro-Acoustic System (EAS) now offers a direct digital interface to the Integral EvoxX fire alarm control panel, enabling fast, automated, and bidirectional communication between both systems. This modern integration ensures reliable alarm triggering, real-time feedback, and significantly enhances safety — without the need for additional switching contacts.

Yes. In Austria, with locations in all provinces, a 24/7 support hotline and around 200 technicians, we ensure that your service requests are processed quickly and that all measures for the maintenance of your systems are taken efficiently and in a targeted manner. Internationally, we work together with certified specialist companies and specialist technicians.

Yes, we can modernise any existing system. This is particularly easy and convenient with a Schrack Seconet system. Our fire alarm control panels have always been characterised by the fact that they are completely backwards compatible. In most cases, it is sufficient to modernize module racks as well as modules if necessary or on demand in order to have full access to the latest and most modern functions. In addition, it can be useful to replace individual system components such as operating panels, fire detectors etc. step by step or to expand your system with them. In a personal consultation, we will be happy to discuss your needs and the various possibilities.

Yes. With Integral Remote, it is possible to display and operate our fire alarm and extinguisher control panels remotely. It is the ideal solution for convenient monitoring of systems at different locations directly at the workplace. Flexible real-time notifications on a smartphone or tablet are also possible. Integral Remote supports all platforms.

All elements of the Integral EvoxX M are duplicated. In the event of one element failing, the duplicated elements will take over operation without interruption. This complete redundancy ensures maximum fail safety.

Yes. With Schrack Seconet, fire detection and extinguishing control are already fully integrated in a single solution — the Extinguishing Control Panel Integral EvoxX. There’s no need to combine separate products.

This offers maximum flexibility, reduced costs, and faster response times. In addition, features like the Extinguishing Assistant enable automatic basic configuration for all system sizes.

Thanks to technologies such as WAN Bridge, our systems also support secure remote access via LAN, WAN, or Intranet — for centralised monitoring and efficient service.

No, we strongly advise against painting fire detectors. This can damage sensitive components and affect their functionality and certification.

If you need detectors that match your interior design, we offer Multicolour fire detectors in a wide range of colours — providing both safety and aesthetic flexibility without compromising performance.

Yes. Our Cubus automatic fire detectors can be configured to be time-controlled and can detect heat during the day and smoke at night, for example. This setting is mostly used in commercial kitchens. 

All our fire detectors are developed and manufactured in Germany by Hekatron, a company within our corporate group. This ensures the highest quality standards, reliable performance, and full compliance with European regulations — all under the label "Made in Germany".

You can register for training courses via your personal contact at Schrack Seconet or the branch manager responsible for you. They will also be happy to inform you about available dates and coordinate any specific training requirements with you. You can find an overview of our contact persons on our contact page.

Yes. In order to successfully place all our solutions and products as well as their extensive possibilities and functions in the market and make them available to your customers in their entirety, our training courses are both necessary and recommended. After successfully completing a training course, you will receive a manufacturer certificate, which attests to your expertise and competence and supports you in tenders and the receipt of orders. 

Yes, it's possible. The APS® technology helps to save costs in networking. A standard network connection via Local Area Network (LAN) is sufficient to transmit data and digital audio signals simultaneously over long distances. 

Yes. After successfully completing a training course, you will receive a manufacturer certificate from us as proof of your expert knowledge of our solutions and products and your ability to commission, configure and/or operate them – depending on the training content. This manufacturer certificate is required in many cases in order to successfully participate in tenders and / or receive orders.

No. Schrack Seconet can combine an extinguishing control panel and a fire alarm control panel into one case. For you, this means maximum flexibility, optimised costs and a time to fire fighting reduced to a minimum.

The Integral EvoxX single- and multizone extinguishing control panell enables the control of a wide range of gas and water extinguishing systems.

Gas extinguishing systems, e.g.

• CO2 high and low pressure
• Novec 1230
• FM 200
• Nitrogen
• Argon
• Argonite

Water extinguishing systems

• Pre-action sprinkler systems
• Spray water
• High pressure water mist

Our ADW line-type heat detector with corresponding sensing tube is suitable for this application. It is particularly reliable, available in stainless steel and therefore ideal for hygienic use in food production.

Our LIST line-type heat detector is ideal for this application. The addressable heat detector cable enables selectable sensor distances, branches and single temperature sensors and is characterised by precise detection, high reaction speed and easy repair if necessary.

Linear smoke detectors or our highly sensitive smoke aspiration system are ideal for use in rooms with high ceilings.

The planning of special fire detectors is a very complex matter due to the areas of application or environments. Primarily, it is important to know which ambient conditions are present in situ and which physical quantities (smoke, heat etc...) are to be detected. In addition, operating procedures must be taken into account when selecting and positioning the special detectors. Our specialists will be happy to provide you with comprehensive planning and advice.

If you are already using a fire alarm system from Schrack Seconet, modernisation is usually straightforward and efficient. Our systems are fully backwards compatible, which means even older systems can be upgraded with the latest modules and functionalities. In many cases, replacing module racks or individual modules is enough to bring your system up to date. Components such as control panels or fire detectors can also be replaced or added step by step as needed.

We would be happy to advise you personally on how to make your existing Schrack Seconet system future-proof.

Yes. With Integral Remote, it is possible to display and operate our fire alarm and extinguisher control panels remotely. It is the ideal solution for convenient monitoring of systems at different locations directly at the workplace. Flexible real-time notifications on a smartphone or tablet are also possible. Integral Remote supports all platforms.

Yes. With Integral LAN, multiple systems within one building or complex (e.g. hotels, offices, industrial sites) can be networked easily and expanded at any time.

For larger or distributed sites, Integral WAN connects systems across any distance — ideal for hospitals, campuses, or public buildings. Each system remains independent, while central monitoring is possible via existing or separate networks.

Technologies like the WAN Bridge ensure secure, efficient communication.

Modern fire detectors can be divided into three main categories:

• Non-automatic fire detectors (e.g. manual alarm notification)
• Automatic fire detectors
• Special fire detectors for demanding environments

Automatic detectors include multiple sensor detectors, smoke detectors, heat detectors, fire gas detectors (CO), and flame detectors — each using different sensor technologies.

No matter the application or environment, we offer the right detection solution — from standard use cases to highly specialised scenarios. With our broad product portfolio and decades of expertise, you benefit from reliable protection tailored to your needs.

Smoke detectors use a single sensor to detect smoke particles — typically via the scattered light principle — and are mainly suitable for detecting smouldering fires.

Multiple sensor detectors, on the other hand, combine several detection principles (e.g. smoke, heat, and fire gases like CO) in one device. This enables more reliable and faster fire detection across a wider range of fire types and environmental conditions.

Thanks to CMD (Combined Detection Mode), multisensor detectors intelligently evaluate sensor data to reduce false alarms and increase detection accuracy. This makes them the preferred choice in most applications — offering greater safety, flexibility, and performance compared to single-sensor detectors.

The selection of a suitable fire detector depends on several important factors:

• Ambient and environmental conditions (e.g. dust, humidity, temperature)
• Room height and structure
• Expected fire characteristics 

With our extensive experience and wide range of detector technologies, we ensure that you get the optimal solution for your specific application — reliable, standards-compliant, and tailored to your environment.

On the one hand, the quantity and arrangement of the automatic fire detectors depends on nationally applicable standards / guidelines and, on the other hand, it depends on the type of detectors used, the room geometry, the type of use and on the ambient conditions in the rooms to be monitored. The detectors must be selected in such a way as to reliably detect fires in their formation phase and to prevent deceptive alarms.

Yes. Our fire detectors can be provided in all RAL colours on request. Optionally, up to two gloss levels are possible (silk matt and gloss). However, our fire detectors are white (RAL 9003) as standard.

Our Technical Support is available during our support hours for any device- or system-specific questions as well as problems with professional operation, troubleshooting or programming. 

Support can be contacted by e-mail or telephone or directly via our contact form.

Monday to Thursday 7:30-16:30 CET
Friday 7:30-13:30 CET

Fire alarm systems
Phone +43 50 857-5810
support.fas@schrack-seconet.com

Communication systems
Phone +43 50 857-5830
support.hcs@schrack-seconet.com

In direct coordination with our support engineers, we provide you with remote access software that enables us to access your system. Please note that for remote access, it is essential that a person is present in situ.

Our support team is available at the following times (CET):

• Monday to Thursday from 07:30 to 16:30
• Friday from 07:30 to 13:30

We are closed on Saturdays, Sundays and public holidays.

Our support is available to you throughout Austria during our business hours for troubleshooting, maintenance, service and inspection.

Technical Customer Service Vienna, Lower Austria & Burgenland
Tel: +43 1 81103

Technical Customer Service Upper Austria
Tel: +43 50 857 - 2100

Technical Customer Service Styria
Tel: +43 50 857 - 2290

Technical Customer Service Salzburg
Tel: +43 50 857 - 2402

Technical Customer Service Carinthia
Tel: +43 50 857 - 2602

Technical Customer Service Tyrol
Tel: +43 50 857 - 2302

Technical Customer Service Vorarlberg
Tel: +43 50 857 - 2502

Yes. We also offer our services outside of our normal working hours and adapt to your needs. A tailor-made service package as well as fast and competent support around the clock are our top priority.

Yes, of course. However, we recommend that you contact us by telephone for urgent matters.

Technical Customer Service Vienna, Lower Austria & Burgenland
E-mail: kundendienst-wien@schrack-seconet.com

Technical Customer Service Upper Austria
E-mail: kundendienst-linz@schrack-seconet.com

Technical Customer Service Styria
E-mail: kundendienst-graz@schrack-seconet.com

Technical Customer Service Salzburg
E-mail: kundendienst-salzburg@schrack-seconet.com

Technical Customer Service Carinthia
E-mail: kundendienst-klagenfurt@schrack-seconet.com

Technical Customer Service Tyrol
E-mail: kundendienst-innsbruck@schrack-seconet.com

Technical Customer Service Vorarlberg
E-mail: kundendienst-dornbirn@schrack-seconet.com

Yes. This is the most important prerequisite for a safe and reliable operation of your facility. With around 200 technicians throughout Austria, we offer you qualified maintenance, service and inspection or product-related and individually tailored services.

The high quality of service provided by Schrack Seconet is documented by a quality assurance system which has been certified in accordance with ISO 9001 for all company divisions. In Austria, fire alarm systems are maintained according to ÖNORM F 3070 and communication systems according to DIN VDE 0834 . In addition, our services are based on the manufacturer's specifications of the respective products.

You can apply directly here via the website, please use the button provided or the link below to the application form.

In order to be able to process your application directly after receipt, please send us your curriculum vitae with photo, your certificates and a covering letter.

You will immediately receive an automatic e-mail confirming the receipt of your application. This will then be forwarded to the responsible department. After checking your documents, you will be informed whether you will be considered in the further application process and, if necessary, we will contact you to arrange a personal interview.

We are happy to give holiday work trainees the opportunity to gain professional experience in our company. You can apply directly here via the website, please use the button provided or the link below to the application form.

Please send us your questions or concerns directly by e-mail to bewerbung@schrack-seconet.com. If you have already received a message from us after receiving your application, you will also find personal contact information.

The Multimedia Terminal or Bedside Terminal is a service terminal. Every patient hears, sees or reads what they are interested in at the moment and controls comfortably what is important for them at the moment. Light, compact and brilliant, the tablets offer clinics, patients and nursing staff the exact support they need. The tablet can also be used to display medical content without privacy concerns at the point of care.

Yes. TV & Multimedia solutions from Schrack Seconet meet the highest hygiene requirements and have a stable, closed, welded and smooth front made of tempered glass. There is no unhygienic IR remote control and no output via remote control units.

Yes. Our solutions offer simple, intuitive operation directly on the device using a 10-point multi-touchscreen as known from common tablets. Alternatively, convenient output via our patient terminal of the Visocall IP communication platform is possible. Therefore no additional or separate remote control is necessary.

The configuration is carried out by means of a central device management via PC, smartphone or directly at the terminal.

For the support and relief of personnel resources and the protection of patients! Automated processes help your staff to become more efficient and avoid errors caused by manual entries. Your nursing staff can therefore devote themselves to their daily care activities in a more concentrated and efficient manner and are not permanently distracted or disturbed by other factors.

The alarm is triggered by defined information from the organisational requirements and specifications of the respective hospital or care home. All possible types of alarm are defined together with us, worked out and entered into the RTLS system. It is very important to us to meet the individual requirements of the respective operator.

Alarms are displayed both on the DECT telephones or smartphones made available to staff by the operator (no private smartphones) and on the Visocall IP components (e.g. Staff Terminal). The RTLS system is connected to our call system via ESPA interface (ESPA 4.4.4. and ESPA-X).

We are always very interested in keeping up with the state-of-the-art technology and try to provide up-to-date interfaces in our development department as soon as possible so that we remain competitive and can offer our customers added value through compatibility and flexibility.

Existing state-of-the-art interfaces are, for example:

• HL7 (especially for connection to hospital information systems "KIS" and medical devices)
• ESPA X (bidirectional connection for RTLS and other third-party systems)
• ESPA 4.4.4 (easy connection for RTLS and other third­party systems)

Floor by floor, room by room and / or if required down to a few meters (about 1.5 metres) in real time.

The positioning accuracy depends on how many position markers are used. This is comparable with the mobile telephone and data network: The closer the transmitter network is, the more comprehensive and powerful the radio coverage.

The long-term advantages of the Securwatch real-time localisation system are:

• Cost savings through optimal use of personnel resources
• Relief of the staff in the daily nursing routine
• Individual freedom of movement of the patients with dementia, or those who are disoriented easily or suffer from a mental illness

An immediate alarm notification in emergency situations with location-specific determination of the incident is guaranteed and helps staff to implement immediate and efficient measures so that the patient and / or colleagues can be helped quickly.

A walking direction detection system signals whether a patient is moving from a safe area or within a safe area. Therefore, no "unnecessary" alarms are triggered.

Thanks to the possibility of remote antennas, some readers can be positioned in the room (e.g. suspended ceiling mounting, etc.) in such a way that they are "out of reach" for patients. Should damage to system components nevertheless occur, this is immediately detected and a technical alarm is triggeried (all system components are permanently monitored).

A nurse call system or our all-in-one communication solution Visocall IP relieves your staff and makes life easier for everyone involved in patient care. For example, from more independent patientswho can carry out simple services completely without assistance, to mobile applications for more freedom of movement or targeted alarm notifications without unnecessary detours. 

When developing our solutions, we pay attention to absolute investment security through backward compatibility and ability to modernise. Visocall IP is therefore 100% compatible with Visocall Plus. It is therefore not absolutely necessary to replace Visocall Plus.

Yes. Various interfaces and protocols offer different possibilities for connection to external systems such as existing fire alarm systems, telephone systems, billing systems, heating and ventilation systems and much more.

Multiple sensor detectors and smoke detectors are only triggered if smoke particles enter the measuring chamber, these smoke particles scatter a light beam emitted by an infrared diode and parts of this scattered light fall on a light-sensitive sensor (scattered light principle). Over years, more and more dirt particles get into this measuring chamber, which can lead to deceptive and false alarms.

Our automatic fire detectors permanently monitor your measuring chamber for contamination. If dirt particles are detected in the measuring chamber, they adjust their alarm sensitivity so that the detector remains reliable and fully functional regardless of its contamination. This process is called pollution compensation.

By means of the contamination prediction, the detector independently provides information when replacement becomes necessary and the contamination compensation is no longer sufficient. 

According to European standards, smoke alarms cannot and must not be used with an automatic fire alarm system that ensures reliable alarm notification of action forces. Therefore, smoke alarms are mainly used on the house and apartment market, where there are no official requirements for an automatic fire alarm system. In addition, smoke alarms are powered by batteries and it must be possible to check their function manually – e.g. by pressing a button.