Head of Technical Customer Service Vienna, Lower Austria & Burgenland
I trained to be an electrician and, in 1989, I was informed by an acquaintance that fitters were wanted. I was immediately accepted at my job interview. After about five years, I went from being a low-voltage technician to a senior fitter, was appointed team leader in 2008 and, since 2020, I have been Head of Technical Customer Service for Vienna, Lower Austria and Burgenland.
Schrack Seconet since 1989 and a member on the work’s council since 2003
A special experience
To this day, I can remember a special moment in my new function as group leader when I was in situ at a customer’s premises together with my long-time colleagues. I was introduced to the customer with the sentence "This is our boss". I had never been called that before. I then spoke to my colleagues and told them that this was not necessary – we are all a team. As a reply, they said: "You have earned this position. Get used to it." This sincere recognition of my performance was and is a great feeling.
As Head of Technical Customer Service, I am responsible for the implementation of our corporate goals. I evaluate and optimise our work processes, ensure that employees receive training and further education, try to bind them to the company in the long term, and the challenges that arise in cross-departmental coordination are also part of my daily tasks.
Since 2003, I have also been the deputy chairman of the work’s council, advising our employees, representing their interests and acting as an interface to our management.
- My colleagues
- Contact with customers
- My area of responsibility – Motivating employees and promoting further development
Mind reading. So it would be possible for me to have different feelings and views on things in life.
and you can tell