Ing. Gerhard Königstorfer
From Technician to Customer Service Manager
In the year 2000, I took over – after about 20 years as a technician – the management of the customer service in the Linz branch office and am currently responsible for a team of 19 employees. It fills me with joy every day to pass on my many years of experience to others and to meet challenges and achieve our goals together with my crew of technicians. And it is a wonderful experience to support a young colleague to such an extent that he or she can master and accomplish an almost impossible task.
has been Customer Service Manager of the Linz branch office
An opportunity in difficult times
In 1980, when job hunting was not easy due to economic difficulties, Schrack Seconet gave me the chance to get a foothold as a technician. From the start, I was thrilled to receive positive feedback immediately from the customer, after a repair.
I started in the field of telephone system installation. But within half a year, I changed to the service department for special products with the focus, at that time, on answering machines and diallers as well as relay-controlled hospital call systems, and the first microprocessor-controlled fire alarm system.
After about 20 years of intensive work and a constantly changing product environment, I took over managing customer service in the Linz branch office. My duties include:
- First-level support of customer requests
- Classification and coordination of the fault technicians
- Clarification of repair offers
- Cost controlling
- Provision of technical equipment
- Management of staff and contact people when problems arise
- The friendly, collegial and appreciative interaction with each other
- Independent work
- To be able to experience everything – from the first idea to the success
Money can’t buy happiness. It is important to find one's personal centre and values, both in private and professional life. In addition, my family is especially important to me and the friendships that I’ve built in my job and in my circle of friends, as well as in the fire brigade.
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