Service Platform: The Digital Convenience Service

The Premium Standard for Administration Tools

Service Platform: The Digital Convenience Service

Service Platform: The Digital Convenience Service

The Premium Standard for Administration Tools

"Using six practical feature sets, our partners can now efficiently manage all systems and locations to be serviced via a clear dashboard and in this way handle their services extremely efficiently."
René Türk, Head of Product Management Information Systems

Digital convenience service

From planning, installation, commissioning and ongoing operation to maintenance, modernisation and expansion: Innovative digital services simplify processes throughout the entire life cycle of a fire alarm system. Schrack Seconet now presents its innovative Service Platform to the world at large, making the next level of digital services available in a variety of new markets. This is operated as a private cloud within the company's own highly secure data centre and considerably simplifies how fire alarm systems are managed.

More time for the Essentials

Three service packages are available in the versions "Free", "Basic" and "Premium" – they perfectly adapt to the individual service needs of the users. Even the free entry-level package efficiently supports partners in their administration, while the premium variant guarantees an all-around service programme. "The development is based on the experience gained in Austria, where the functions were tested on thousands of systems over a period of several years," says René Türk. On top of the convenience offered by the Service Platform, the time factor, which can be significantly optimised, is particularly impressive: Up to 40 % less administrative effort, up to 30 % time savings in maintenance, 10 % fewer on-site operations, which translates into up to 30 % free time resources, according to the exemplary comparative balance sheet for the support of a Schrack Seconet fire alarm system with Service Platform. The extra time and the resale of services subsequently enables additional turnover to be generated.

Clever administration tools

Product Knowledge Management for Schrack Seconet products provides access to a central manufacturer database – with data sheets, installation manual, certificates, etc., partners always have the information they need at their fingertips. In combination with site management, the Service Platform becomes a powerful overview of sites and expansion stages – it is possible to upload project information, programming, construction plans, etc. in just a few minutes and to organise them centrally. With the third feature set, partners can further improve the quality of their services: The automatic site analysis takes over the task of permanently checking all systems. A clear dashboard with a traffic light system provides information on the current status quo: The need for action can be identified at an early stage and suitable measures can be planned in advance. The extension & modernisation feature also ensures that all information needed for system improvement is automatically provided. The Service Platform points out compatible components for software and hardware – including well-founded recommendations. In this way, complex changes can be planned remotely and almost effortlessly without time-consuming detailed research.

The premium standard

You can almost sit back and relax with the function packages that also support the entire maintenance process of a fire alarm system. Site Event Management saves valuable time: In combination with a service router, test reports are filled out automatically, immediately after the work is completed, and errors can be recorded particularly easily by means of photo documentation. Integrated scheduling enables targeted preparation and processing of upcoming maintenance measures, and a real-time overview of all system events also provides a compact overview of status or error messages. The Maintenance feature completes the service offer to include the simple administration of maintenance and servicing. With integrated functions for team organisation – for example, digitally assigning tasks – it supports forward-looking planning, but also a quick response when needed. Those who rely on the complete package of all six features secure a competitive advantage in terms of service quality and increase the availability of their fire alarm systems.


On June 21st 2022, 09:00 a.m.-10:30 a.m. (CET, Vienna), there will be a live webinar centered around the Service Platform as well as Integral Remote. Please follow this link to register via email.


(Header Photo: Erikona/iStock)

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